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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amberly Fugatt

March 28, 2025

5  out of  5
rating by Amberly Fugatt
"Amanda was very helpful today in helping me decide about changing insurance companies and becoming a State Farm customer. Her knowledge and attention to my specific needs were awesome! Not only that I am now going to be saving est of $230. Per a month and that is with better coverage! I am beyond excited about my experience today."
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Gessika Guerra

March 21, 2025

5  out of  5
rating by Gessika Guerra
"Ricky is awesome. I had an unusual situation and he handled it well. I was happy with his wonderful service, clear explanations, and his bright personality to transfer my policies. I look forward to being a long term customer. Thanks Ricky!"
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Jeff Stagg

March 19, 2025

5  out of  5
rating by Jeff Stagg
"Amanda was great helping us managed our car insurance and looking us possibly getting life insurance. Thank you so much Amanda. Great customer service!"
We responded:
"Thank you Jeff! We appreciate you sir! "
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Antonella Mcswain

March 17, 2025

5  out of  5
rating by Antonella Mcswain
"Amanda Buss assisted me this morning with my policy and I couldn’t be happier. She answered all the questions I had. She took the time to explain the details of my policy. I appreciate her professionalism, her transparency, and I would recommend State Farm to anyone Thank you, Amanda."
We responded:
"Thank you so much for the wonderful review! We appreciate you so much! "
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Judy Levers

March 11, 2025

5  out of  5
rating by Judy Levers
"I could not have asked for a better experience with Ricky Norman . He was patience, kind and very diligent in finding me car and homeowners insurance with the same coverage for a lower cost. He was through and answered my questions without hesitant. I will certainly recommend Ricky in the future to my friends. Judy"
We responded:
"Thank you Judy! We’re so glad you had a great experience! "
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Jason Cody

March 9, 2025

5  out of  5
rating by Jason Cody
"Great people extremely professional service"
We responded:
"Thanks Jason! We appreciate you and your many years of loyalty. "
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L Y Noel

March 6, 2025

5  out of  5
rating by L Y Noel
"Ricky Norman was extremely helpful! I really appreciated his honesty and understanding! He'll be my car insurance guy from now on!"
We responded:
"Thank you so much for the great review! We’re thrilled to hear you had such a great experience with Ricky. "
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Wendy Hubbard

March 5, 2025

5  out of  5
rating by Wendy Hubbard
"Ricky, I would like to say thank you for your time, understanding and most of all patience with all my duplicate questions regarding my new life insurance policy. Your knowledge and willingness to go the extra mile to help was so reassuring. It was like talking business with an old friend. After suffering a traumatic brain injury, it is so easy for confusion and uncertainty to take over. Sometimes, there are some that boost their sales by taking advantage. Selling more than what is needed. But today's experience was everything but that. You were a blessing and a great pleasure to speak with. From the bottom of my heart, THANK YOU! Mr. Buss, I have been with James Buss State Farm since I move to this area in 2017. The main reason I am still with you is the people you have working in your office. Like my experience today, everyone I've ever spoken with is knowledgeable, upbeat and friendly. The people you have as the face and mouthpiece of your company are incredible. I look forward to many more years with you."
We responded:
"Thank you so much for the beautiful review Wendy. We are so grateful for customers like you that make our job a joy!"
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Venkat Kommineni

March 4, 2025

5  out of  5
rating by Venkat Kommineni
"I had a fantastic experience working with Amanda for my State Farm auto insurance. She was incredibly knowledgeable, patient, and took the time to explain all my coverage options in detail. Amanda made the entire process seamless and stress-free, ensuring I got the best policy for my needs at a competitive rate. Her professionalism and friendly demeanor made it a pleasure to work with her. I highly recommend Amanda to anyone looking for reliable and personalized auto insurance assistance!"
We responded:
"It was my pleasure to help you sir. Customers like you are the reason I love what I do! Thank you for the great review and enjoy your new car!"
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Katherine McGarvey

February 28, 2025

5  out of  5
rating by Katherine McGarvey
"I’ve had State Farm insurance through this office for going on four years. Before State Farm, anything to do with my insurance was a complete headache. With State Farm, I know that my plan is just right for me, the price is fair, and they know me as a person - not just a policy number. Very grateful for Ricky explaining every aspect of their coverage plans and giving me open, honest advice on which plans would benefit me the best. I cannot recommend this office enough, call them and see for yourself."
We responded:
"Thanks Katherine! We truly appreciate you taking the time to leave a review for our hardworking team! We appreciate your business!"
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GISA Jeff Jackson

February 8, 2025

5  out of  5
rating by GISA Jeff Jackson
"Milia was fantastic to work with as she is very professional and helpful. I had my questions answered quickly and she helped make sure I was getting all the discounts that I qualified to receive. Outstanding service! Thank you!"
We responded:
"We’re so happy to hear you had a great experience with Malia! We appreciate you! Thank you for your years of business with our agency. "
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Samad Cornley

January 2, 2025

5  out of  5
rating by Samad Cornley
"I am pleased with the service that I received from Malia. She was very helpful and patient with me. All of my questions were answered and I am satisfied with the service."
We responded:
"Samad, I'm glad to hear that you had a positive experience with Malia! It's wonderful that she was able to assist you patiently and answer all your questions. We appreciate your feedback and are happy that you're satisfied with our service. If you need any further assistance, feel free to reach out anytime. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Phoebe Castillo

November 26, 2024

5  out of  5
rating by Phoebe Castillo
"Jessica was very helpful and very informative..."
We responded:
"Phoebe, thank you for your wonderful review! I'm glad to hear that Jessica was able to provide you with helpful and informative service. We appreciate your feedback and are always here to assist with any future needs."
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Tommy Cere

November 18, 2024

5  out of  5
rating by Tommy Cere
"Awesome customer service! Great State Guys. Only thing is they don't have anyone at this branch named Jake. I'm a very happy customer. They have earned my business."
We responded:
"Tommy, thank you for your fantastic review! I'm glad to hear that you're happy with our customer service and that we've earned your business. While we don't have a Jake at our branch, we're always here to help with any of your insurance needs. If you ever have any questions or need further assistance, feel free to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Rebecca

November 12, 2024

5  out of  5
rating by Rebecca
"I have been using James Buss , State Farm for several years now! They always deliver, and are honest and kind. I highly recommend this company for all your insurance needs!!"
We responded:
"Rebecca, thank you so much for your kind words and for being a loyal customer over the years. We're happy to know that you find our team honest and kind. Your recommendation means a lot to us. If you ever need anything, we're here to help! - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Kenisha Sinclair

November 2, 2024

3  out of  5
rating by Kenisha Sinclair
"Ricky was very helpful. He took time to answer all my questions, there were a lot.lol. State Farm is more like a family then a business. Not much of that left in the world today. My family loves State Farm.💕 Revised 11/2/2024: Somehow my auto policy was changed and now there is an investigation to find out who did it. This error made my premium Go from $600 to $800. I had to pay it before anyone could look into my account and help me. I really hope they have it corrected by this next billing cycle. 😒😒😒 What a headache."
We responded:
"Kenisha, Thank you for your wonderful review! I'm glad Ricky could assist you and answer all your questions. We strive to create a family-like atmosphere, and it's heartwarming to know your family feels that way about State Farm. If you ever need anything else, we're here for you. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Tony Summers

October 24, 2024

5  out of  5
rating by Tony Summers
"Malia was very professional & courteous! Gave me every bit of help & information needed to change my insurance needs to fit my new vehicle, would highly recommend her!"
We responded:
"Thank you, Tony! I'm glad to hear that Malia was able to assist you with your new vehicle insurance needs. We appreciate your recommendation and are always here to help with any future questions or changes. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Briyona Mack

October 21, 2024

5  out of  5
rating by Briyona Mack
"Great and efficient service and Ms.Jessica is by far the best to work with. She goes the extra mile to make you feel like a valued customer."
We responded:
"Briyona, Thank you for your wonderful review! I'm glad to know that you found our service efficient and that Jessica made you feel valued. She truly is dedicated to going the extra mile for our customers. If you need any further assistance, we're always here to help. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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steven daggett

September 30, 2024

5  out of  5
rating by steven daggett
"Malia made it very easy and stress free to add my new motorcycle to my insurance and she was very kind and personable. Great prices definitly the lowest price I could find!"
We responded:
"Hi Steven, Malia is a fantastic part of our team, and I'm glad she made the process of adding your new motorcycle to your insurance easy and stress-free. It's wonderful to know you found our prices competitive. If you need any further assistance, don't hesitate to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Evelyn Johns

September 25, 2024

5  out of  5
rating by Evelyn Johns
"Prompt and courteous service."
We responded:
"Thank you for your review Evelyn! Ricky always strives to go above and beyond to take great care of out customers. We appreciate you! "
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Kenneth Norman

September 17, 2024

5  out of  5
rating by Kenneth Norman
"Very friendly people going to be with them many years to come. Thanks Ricky Norman 🫶🏻"
We responded:
"Kenneth, thank you for your kind words! We're glad to know you had a positive experience with Ricky and our team. We're happy to have you with us for many years to come. If you ever need anything, don't hesitate to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Ashley Swanson

September 13, 2024

5  out of  5
rating by Ashley Swanson
"Jessica used her expertise to help us navigate our current policies and figure out next steps. Highly recommend!"
We responded:
"Ashley, thank you for your kind words! I'm happy to hear that Jessica was able to use her expertise to help you navigate your policies and plan your next steps. We appreciate your recommendation and are always here to assist with any future needs. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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cheryl cone

September 12, 2024

5  out of  5
rating by cheryl cone
"Jessica Stevens was very efficient in changing our Auto Insurance from Progressive to State Farm. She attempted to give me the Beacon discount, but my phone was too old. She is still continuing to follow up with Progressive for my refund. I am very pleased with her service. I think you've got a keeper!!!!"
We responded:
"Cheryl, thank you for your wonderful review! I'm glad to hear that Jessica was efficient in helping you switch your Auto Insurance from Progressive to State Farm. We appreciate your kind words and are happy to have Jessica on our team. If you need any further assistance, feel free to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Dorothy Bess

September 12, 2024

5  out of  5
rating by Dorothy Bess
"Jessica was very helpful and a pleasure to deal with. Thank you!"
We responded:
"Jessica is indeed a valuable member of our team, and I'm glad she could assist you effectively. Thank you for your kind words, Dorothy. If you need any further assistance, feel free to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Dr. Maureen Martin, Ed.D.

September 12, 2024

5  out of  5
rating by Dr. Maureen Martin, Ed.D.
"She was attentive and awesome!"
We responded:
"Maureen, thank you for your kind words! I'm glad you had a positive experience with our team. If you need any further assistance, we're here to help. - James Buss - State Farm Insurance Agent, Lake Butler, FL"