State Farm® Insurance Agent James Buss
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chris Langston
October 30, 2025
"Got my policy going quick"
"Thank you Chris!"
Justin Bowen
October 29, 2025
"Ricky has been incredibly patient with me during the process of reviewing policies for our condo. These guys always have a hands-on helpful approach to finding the best policies."
"Justin, thanks so much for taking the time to leave us a 5 star review! We appreciate you recognizing our team’s effort to always go above and beyond! "
Valarie Jones
October 27, 2025
"I had a wonderful experience with Ricky! He’s very knowledgeable and professional. He made sure he listened to my needs and got me exactly what I needed. Thank you Ricky for everything. God bless"
"Thank you for the wonderful review Valarie! We’re so glad you had a great experience with Ricky! We appreciate you! "
Chase Romani
October 27, 2025
"Ricky was the man. Extremely professional and personable. Great at his job."
"Thank you Chase! We’re appreciate you taking the time to leave us a review and yes, Ricky truly cares about our customers!"
Leanne Levinson
October 10, 2025
"Shout out to Ricky who helped me find the perfect coverage for my brand new crafting business. Ricky was both helpful & patient when answering questions. I highly recommend State Farm & Ricky for finding the right policy to fit your needs. I found the staff to be very friendly. Christina was kind, friendly and always helpful in relaying messages. Thank you both for your help."
"Thank you so much for your thoughtful review Leanna. We are so happy to have you with our agency! "
Daniel Hickey
October 3, 2025
"Ricky Norman was very helpful, patient and answered all my questions"
"Daniel, we appreciate you taking the time to leave Ricky a 5 star review! We're so glad he was able to help you out! Thanks for choosing the Buss Team! Call or text us anytime if we can be of help to you 904-375-2025."
Elyse Mullins
October 2, 2025
"Stopped by today and had a great conversation about insurance with Ricky! A great office with great people who care! Don’t hesitate to call and have your own conversation about insurance and switch to a company that will have your back!"
"Elyse, thank you so much for taking the time to leave us a 5 star review and the great picture! You are absolutely right that we are an office that cares! We want families in Union County, Fl and beyond to be protected and know they have a local team that has their backs. We appreciate you!"
Sharonda Thomas
September 19, 2025
"Omg! I would love to thank you for having this young genuine angel Ricky on your team! I can’t write everything I would like to..but I will say this..Ricky was the most concerned and genuine individual I ever talked to at this insurance company..not saying the others are bad..everyone I’ve talked to was nice and helpful..but Ricky! The way he easily broke it down for me to where I understood what he was explaining to me was just amazing! Easily understood..when I tell you I could tell he genuinely cared..and it showed all through our conversation..he even talked to me about life insurance that I didn’t even know they had..he was kind..generous..helpful..caring..and very knowledgeable of what his job insisted of..Ricky has put a smile on my face! And it’s just amazing..I’m going through trials and tribulations as I type..and talking to this gentleman put a smile on my face and lord knows I needed that..just for doing a hell of a job with a customer..and that customer is me..this guy is just amazing! If I could give him a raise! I would! lol! Ricky deserves a raise..I’m telling you this guy is something special..we need more like this one! I know I done went on and on about this guy..lol! But this guy has a great gift..and I was very pleased with his knowledge of his job..and easily giving me understanding of insurance..I give this guy a 10000!!!! Thank you so much for having this amazing guy on your team! He’s awesome! Thumbs up for Ricky!! Please give this gentleman a good raise! He tea deserves it! I’m rooting for you Ricky!! 💯💯👑🫶🏾🤞🏾❤️🔥"
"Wow — thank you so much for your incredibly kind and thoughtful words! 🌟We are truly honored to have team members like Ricky who go above and beyond to make a genuine difference in our customers' lives. Your feedback touched us deeply, and we're so grateful you took the time to share your experience. 💬❤️From all of us here at James Buss State Farm, thank you again for your trust and positivity. We're wishing you strength and peace through whatever you're going through right now — and we hope we can continue to be a bright spot whenever you need us."
Ashley Gee
September 11, 2025
"Ricky was such a great help today! Great custom service! FIVE STARS!!"
"Thank you Ashley! We appreciate your 5 star review! Thanks for choosing the Buss Team!"
Cathy Altman
September 8, 2025
"Ricky did a great job helping me switch to State Farm Insurance for my car. I appreciate his help with all the questions I had."
"Cathy, thank you for taking the time to leave a 5 star review for our office. We are glad Ricky was able to help you get switched over! We look forward to serving you for many years to come. Thank you for choosing James Buss State Farm. "
Alicia Dissmore
September 5, 2025
"Ask for Deanna! She was amazing. She was able to get me a great quote which was much better that what I was paying elsewhere. But the best part what how much of it we were able to do over email / text. My daughter being so little makes things like this difficult but working with Deanna made it a breeze!"
"Thank you so much for the great review Alicia! We appreciate you and are glad Deanna was able to help you get set up with a plan that fit your family. Thank you for choosing James Buss State Farm!"
Ambar Miranda
August 28, 2025
"I can't say enough great things about this office! I've been with them for over 5 years, and never do I see myself leaving them. The staff is always so attentive and quick to respond to messages and emails, which makes communication and issues resolved so much smoother. I've had the pleasure of talking with many there on the phone, but Ricky Norman definitely left a mark with educating me on things I did not even realize and things I didn't know, especially with the difference of life insurance with work vs outside of work. That trust and connection with the staff means so much, and really shows the level of care this they all provide, and makes you see that they really are looking out for us in more ways than one. Highly recommend this team, they truly go above and beyond! Thank you for always being there even at my highest level of stress. :)"
"Thank you so much for your incredible review and for trusting our office for over 5 years! We’re truly honored to be part of your journey and so grateful for your loyalty. It means the world to know that our team’s attentiveness, responsiveness, and care have made a difference for you—especially during stressful times. We’re thrilled that Ricky was able to provide clarity on the differences between life insurance through work and outside of work. Educating and empowering our customers is one of our top priorities, and your words reflect exactly what we strive for every day. Your trust and kind words remind us why we do what we do, and we’re so thankful to have you as part of our insurance family. We look forward to continuing to serve you for many more years!"
Kathy Pandich
August 28, 2025
"I am moving back to Florida and had the pleasure of working with Ricky Norman to get my renter’s insurance and will also get auto insurance once I move down. Talking to Ricky was like talking to an old friend. I highly recommend!"
"Welcome back to Florida, and thank you so much for your kind words! We’re so glad Ricky was able to make the process smooth and feel like you were catching up with an old friend—that’s exactly the kind of experience we want for every customer. We appreciate your trust in us for your renter’s insurance and look forward to helping you with your auto coverage when you get settled. We’re excited to continue serving you!"
Rhonda DeLoatch
August 20, 2025
""Mr. Ricky explained everything and was very courteous. He was both professional and genuinely pleasant to work with."
"Thank you so much for your kind words! We’re thrilled to hear that Ricky was able to explain everything clearly and provide a courteous, professional experience. At James Buss State Farm, we take pride in serving Lake Butler, FL and counties throughout Florida with personalized insurance solutions and friendly service. We’re grateful for the opportunity to help you with your insurance needs and look forward to being here for you in the future!"
Trudy Bryant
August 20, 2025
"Christina is the best always answers all my questions"
"Thank you for sharing your experience! We’re so glad to hear that Christina has been able to answer all your questions and provide the support you need. At James Buss State Farm, our goal is to make insurance simple and stress-free for our Lake Butler, FL neighbors. We appreciate your trust and look forward to continuing to serve your insurance needs!"
Michael Sniegon
August 19, 2025
"Christina rocked it for us. She did everything we needed, in a quick way. She always takes care of us."
"Thank you for your kind words! We’re thrilled to hear that Christina provided quick, reliable service and took care of everything you needed. At James Buss State Farm, we’re proud to serve Lake Butler, Florida with personalized insurance solutions and friendly support. Knowing that our team can make the process smooth and stress-free means the world to us. We truly appreciate your trust and look forward to continuing to take care of your insurance needs!"
Mike Pozai
August 18, 2025
"Ricky was great to work with, very thorough!"
"Thank you for your review! We’re so glad to hear that Ricky was great to work with and provided a thorough experience. At James Buss State Farm, we’re committed to giving our Lake Butler, FL community and surrounding communities clear guidance and dependable insurance solutions. We appreciate your trust and look forward to continuing to serve your insurance needs!"
Moon Ja
August 18, 2025
"Ricky is excellent at explaining the different types of insurance. Very nice service."
"Thank you for your thoughtful review! We’re so glad to hear that Ricky took the time to explain the different types of insurance and provide excellent service. At James Buss State Farm, we’re proud to help our Lake Butler, FL neighbors and all of Florida find the right coverage for their needs—whether it’s auto, home, life, or business insurance. We truly appreciate your trust and look forward to serving you in the future!"
Dawn Vaughan
August 15, 2025
"Christina quickly went into action to take care of my issue. I am so thankful for her amazing customer service!"
"Thank you for sharing your experience! We’re so happy to hear that Christina jumped into action and provided the excellent customer service you deserve. At James Buss State Farm, we’re dedicated to taking care of our Florida customers quickly and professionally, whether it’s auto, home, life, or business insurance. We truly appreciate your trust and look forward to being here whenever you need us!"
Valka Stormcutter
August 14, 2025
"They are always very nice and real people easy to communicate and I’ve always gotten what I needed done with my insurance and they were always very understandable. They’ll talk to you about other options, but it has never been that salesman approach, which I hate. Ricky was awesome!"
"Thanks you! We appreciate you taking the time to leave us a review! "
william kanzenbach
August 14, 2025
"Spot on"
"Thank you William! -James Buss State Farm "
April Stone
August 14, 2025
"There was an issue with my Autopay that took some time to resolve, but Christina was very diligent in helping me and stayed on top of things until it was fixed. Thanks Christina!"
"Thank you for your review April! We appreciate you taking the time to leave it!"
Tommy Cere
August 9, 2025
"Ricky is awesome. Very personable. Honest. And trustworthy. He earned my trust!"
"Tommy, thank you for your fantastic review! I'm glad to hear that you're happy with our customer service and that we've earned your business. While we don't have a Jake at our branch, we're always here to help with any of your insurance needs. If you ever have any questions or need further assistance, feel free to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
Tyler Bagley
August 7, 2025
"Excellent customer service"
"Thank you Tyler! We appreciate you!"
Jason H
August 6, 2025
"I have had such a wonderful experience working with the Buss team over the last few years! They have great deals when you bundle and make getting coverage so simple. Best prices I’ve seen by a long shot. Ricky Norman just recently helped me with a quote on our home and was very attentive to our needs, he is very responsive and followed up with me regularly to provide updates on my quote. Thanks Ricky and the rest of the Buss team!"
"Jason we appreciate you and thank you for taking the time to leave a review. Ricky's always tries to go above and beyond to take care of our customers!"