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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cathy Pollock

Cathy Pollock

December 19, 2025

5  out of  5
rating by Cathy Pollock
"This is the first time in my 60 years that I have contacted an insurance company and then given so much amazing information and really feeling like the person on the other end of the phone knew what I was talking about and was so kind and so patient explaining every detail to me, Deanna is an asset to your office and I can’t thank her enough for all of her help"
We responded:
"Thank you so much for the wonderful review,Cathy! We are very blessed to have a great team that’s very knowledgeable and dedicated to taking the best care of our customers! "
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Marla Mosley

December 19, 2025

5  out of  5
rating by Marla Mosley
"My husband and I had a great experience talking to Ricky. Insurance is very confusing to me and Ricky was very patient and knowledgeable. I would highly recommend them to everyone."
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Dana Pendarvis

December 18, 2025

5  out of  5
rating by Dana Pendarvis
"I stopped in one day to pay for a booth for an event that was coming up and figured that my husband and I were looking for a new auto insurance company because the current one had raised the price for ours. Ricky Norman was very eager to help me with a quote for our cars and it was better than our current plan. I talked it over with my husband and then called Ricky and setup our new policy."
We responded:
"Dana, thank you so much for taking the time to leave us a review! We greatly appreciate your business! "
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Alexander Williams

December 3, 2025

5  out of  5
rating by Alexander Williams
"Mr.Ricky was very friendly and helpful for what I needed information on and helped me form an understanding on most of my concerns. Thank you State farm and thank you Ricky!"
We responded:
"Thank you for your kind review Alexander. We greatly appreciate you taking the time to acknowledge Ricky's performance. He truly loves to serve our community! We are honored to have him on our team."
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Elena r

December 2, 2025

5  out of  5
rating by Elena r
"James “Ricky” is a great blessing. He was able to provide great service."
We responded:
"We appreciate you taking the time to leave a review Elena! We agree, Ricky is a great blessing! "
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Braden Levers

November 17, 2025

5  out of  5
rating by Braden Levers
"Signed up for auto insurance and Ricky made everything smooth and flawless, even was able to get me a better deal with more coverage compared to their competitors."
We responded:
"We’re happy Ricky was able to help you get set up with ease! Welcome to the State Farm family! "
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Lindsay Champion

November 10, 2025

5  out of  5
rating by Lindsay Champion
"We love State Farm and appreciate the consistency and customer service we’ve gotten from Ricky over the years."
We responded:
"Thank you for the wonderful feedback Lindsay! We appreciate you!"
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Chris Langston

October 30, 2025

5  out of  5
rating by Chris Langston
"Got my policy going quick"
We responded:
"Thank you Chris!"
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Justin Bowen

October 29, 2025

5  out of  5
rating by Justin Bowen
"Ricky has been incredibly patient with me during the process of reviewing policies for our condo. These guys always have a hands-on helpful approach to finding the best policies."
We responded:
"Justin, thanks so much for taking the time to leave us a 5 star review! We appreciate you recognizing our team’s effort to always go above and beyond! "
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Valarie Jones

October 27, 2025

5  out of  5
rating by Valarie Jones
"I had a wonderful experience with Ricky! He’s very knowledgeable and professional. He made sure he listened to my needs and got me exactly what I needed. Thank you Ricky for everything. God bless"
We responded:
"Thank you for the wonderful review Valarie! We’re so glad you had a great experience with Ricky! We appreciate you! "
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Chase Romani

October 27, 2025

5  out of  5
rating by Chase Romani
"Ricky was the man. Extremely professional and personable. Great at his job."
We responded:
"Thank you Chase! We’re appreciate you taking the time to leave us a review and yes, Ricky truly cares about our customers!"
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Leanne Levinson

October 10, 2025

5  out of  5
rating by Leanne Levinson
"Shout out to Ricky who helped me find the perfect coverage for my brand new crafting business. Ricky was both helpful & patient when answering questions. I highly recommend State Farm & Ricky for finding the right policy to fit your needs. I found the staff to be very friendly. Christina was kind, friendly and always helpful in relaying messages. Thank you both for your help."
We responded:
"Thank you so much for your thoughtful review Leanna. We are so happy to have you with our agency! "
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Daniel Hickey

October 3, 2025

5  out of  5
rating by Daniel Hickey
"Ricky Norman was very helpful, patient and answered all my questions"
We responded:
"Daniel, we appreciate you taking the time to leave Ricky a 5 star review! We're so glad he was able to help you out! Thanks for choosing the Buss Team! Call or text us anytime if we can be of help to you 904-375-2025."
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Elyse Mullins

October 2, 2025

5  out of  5
rating by Elyse Mullins
"Stopped by today and had a great conversation about insurance with Ricky! A great office with great people who care! Don’t hesitate to call and have your own conversation about insurance and switch to a company that will have your back!"
We responded:
"Elyse, thank you so much for taking the time to leave us a 5 star review and the great picture! You are absolutely right that we are an office that cares! We want families in Union County, Fl and beyond to be protected and know they have a local team that has their backs. We appreciate you!"
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Sharonda Thomas

September 19, 2025

5  out of  5
rating by Sharonda Thomas
"Omg! I would love to thank you for having this young genuine angel Ricky on your team! I can’t write everything I would like to..but I will say this..Ricky was the most concerned and genuine individual I ever talked to at this insurance company..not saying the others are bad..everyone I’ve talked to was nice and helpful..but Ricky! The way he easily broke it down for me to where I understood what he was explaining to me was just amazing! Easily understood..when I tell you I could tell he genuinely cared..and it showed all through our conversation..he even talked to me about life insurance that I didn’t even know they had..he was kind..generous..helpful..caring..and very knowledgeable of what his job insisted of..Ricky has put a smile on my face! And it’s just amazing..I’m going through trials and tribulations as I type..and talking to this gentleman put a smile on my face and lord knows I needed that..just for doing a hell of a job with a customer..and that customer is me..this guy is just amazing! If I could give him a raise! I would! lol! Ricky deserves a raise..I’m telling you this guy is something special..we need more like this one! I know I done went on and on about this guy..lol! But this guy has a great gift..and I was very pleased with his knowledge of his job..and easily giving me understanding of insurance..I give this guy a 10000!!!! Thank you so much for having this amazing guy on your team! He’s awesome! Thumbs up for Ricky!! Please give this gentleman a good raise! He tea deserves it! I’m rooting for you Ricky!! 💯💯👑🫶🏾🤞🏾❤️🔥"
We responded:
"Wow — thank you so much for your incredibly kind and thoughtful words! 🌟We are truly honored to have team members like Ricky who go above and beyond to make a genuine difference in our customers' lives. Your feedback touched us deeply, and we're so grateful you took the time to share your experience. 💬❤️From all of us here at James Buss State Farm, thank you again for your trust and positivity. We're wishing you strength and peace through whatever you're going through right now — and we hope we can continue to be a bright spot whenever you need us."
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Ashley Gee

September 11, 2025

5  out of  5
rating by Ashley Gee
"Ricky was such a great help today! Great custom service! FIVE STARS!!"
We responded:
"Thank you Ashley! We appreciate your 5 star review! Thanks for choosing the Buss Team!"
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Cathy Altman

September 8, 2025

5  out of  5
rating by Cathy Altman
"Ricky did a great job helping me switch to State Farm Insurance for my car. I appreciate his help with all the questions I had."
We responded:
"Cathy, thank you for taking the time to leave a 5 star review for our office. We are glad Ricky was able to help you get switched over! We look forward to serving you for many years to come. Thank you for choosing James Buss State Farm. "
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Alicia Dissmore

September 5, 2025

5  out of  5
rating by Alicia Dissmore
"Ask for Deanna! She was amazing. She was able to get me a great quote which was much better that what I was paying elsewhere. But the best part what how much of it we were able to do over email / text. My daughter being so little makes things like this difficult but working with Deanna made it a breeze!"
We responded:
"Thank you so much for the great review Alicia! We appreciate you and are glad Deanna was able to help you get set up with a plan that fit your family. Thank you for choosing James Buss State Farm!"
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Ambar Miranda

August 28, 2025

5  out of  5
rating by Ambar Miranda
"I can't say enough great things about this office! I've been with them for over 5 years, and never do I see myself leaving them. The staff is always so attentive and quick to respond to messages and emails, which makes communication and issues resolved so much smoother. I've had the pleasure of talking with many there on the phone, but Ricky Norman definitely left a mark with educating me on things I did not even realize and things I didn't know, especially with the difference of life insurance with work vs outside of work. That trust and connection with the staff means so much, and really shows the level of care this they all provide, and makes you see that they really are looking out for us in more ways than one. Highly recommend this team, they truly go above and beyond! Thank you for always being there even at my highest level of stress. :)"
We responded:
"Thank you so much for your incredible review and for trusting our office for over 5 years! We’re truly honored to be part of your journey and so grateful for your loyalty. It means the world to know that our team’s attentiveness, responsiveness, and care have made a difference for you—especially during stressful times. We’re thrilled that Ricky was able to provide clarity on the differences between life insurance through work and outside of work. Educating and empowering our customers is one of our top priorities, and your words reflect exactly what we strive for every day. Your trust and kind words remind us why we do what we do, and we’re so thankful to have you as part of our insurance family. We look forward to continuing to serve you for many more years!"
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Kathy Pandich

August 28, 2025

5  out of  5
rating by Kathy Pandich
"I am moving back to Florida and had the pleasure of working with Ricky Norman to get my renter’s insurance and will also get auto insurance once I move down. Talking to Ricky was like talking to an old friend. I highly recommend!"
We responded:
"Welcome back to Florida, and thank you so much for your kind words! We’re so glad Ricky was able to make the process smooth and feel like you were catching up with an old friend—that’s exactly the kind of experience we want for every customer. We appreciate your trust in us for your renter’s insurance and look forward to helping you with your auto coverage when you get settled. We’re excited to continue serving you!"
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Rhonda DeLoatch

August 20, 2025

5  out of  5
rating by Rhonda DeLoatch
""Mr. Ricky explained everything and was very courteous. He was both professional and genuinely pleasant to work with."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Ricky was able to explain everything clearly and provide a courteous, professional experience. At James Buss State Farm, we take pride in serving Lake Butler, FL and counties throughout Florida with personalized insurance solutions and friendly service. We’re grateful for the opportunity to help you with your insurance needs and look forward to being here for you in the future!"
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Trudy Bryant

August 20, 2025

5  out of  5
rating by Trudy Bryant
"Christina is the best always answers all my questions"
We responded:
"Thank you for sharing your experience! We’re so glad to hear that Christina has been able to answer all your questions and provide the support you need. At James Buss State Farm, our goal is to make insurance simple and stress-free for our Lake Butler, FL neighbors. We appreciate your trust and look forward to continuing to serve your insurance needs!"
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Michael Sniegon

August 19, 2025

5  out of  5
rating by Michael Sniegon
"Christina rocked it for us. She did everything we needed, in a quick way. She always takes care of us."
We responded:
"Thank you for your kind words! We’re thrilled to hear that Christina provided quick, reliable service and took care of everything you needed. At James Buss State Farm, we’re proud to serve Lake Butler, Florida with personalized insurance solutions and friendly support. Knowing that our team can make the process smooth and stress-free means the world to us. We truly appreciate your trust and look forward to continuing to take care of your insurance needs!"
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Mike Pozai

August 18, 2025

5  out of  5
rating by Mike Pozai
"Ricky was great to work with, very thorough!"
We responded:
"Thank you for your review! We’re so glad to hear that Ricky was great to work with and provided a thorough experience. At James Buss State Farm, we’re committed to giving our Lake Butler, FL community and surrounding communities clear guidance and dependable insurance solutions. We appreciate your trust and look forward to continuing to serve your insurance needs!"
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Moon Ja

August 18, 2025

5  out of  5
rating by Moon Ja
"Ricky is excellent at explaining the different types of insurance. Very nice service."
We responded:
"Thank you for your thoughtful review! We’re so glad to hear that Ricky took the time to explain the different types of insurance and provide excellent service. At James Buss State Farm, we’re proud to help our Lake Butler, FL neighbors and all of Florida find the right coverage for their needs—whether it’s auto, home, life, or business insurance. We truly appreciate your trust and look forward to serving you in the future!"