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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kenisha Sinclair

Kenisha Sinclair

August 30, 2024

5  out of  5
rating by Kenisha Sinclair
"Ricky was very helpful. He took time to answer all my questions, there were a lot.lol. State Farm is more like a family then a business. Not much of that left in the world today. My family loves State Farm.💕"
We responded:
"Kenisha, Thank you for your wonderful review! I'm glad Ricky could assist you and answer all your questions. We strive to create a family-like atmosphere, and it's heartwarming to know your family feels that way about State Farm. If you ever need anything else, we're here for you. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Scott Murray

August 23, 2024

5  out of  5
rating by Scott Murray
"Jessica was truly outstanding to work with helping me get the insurance coverages needed at an affordable cost! Great folks to do business with!!!"
We responded:
"Scott, thank you for your kind words! I'm glad Jessica could assist you in finding the right insurance coverages at an affordable cost. We appreciate your business and look forward to helping you with any future needs. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Dawn Johnson

August 20, 2024

5  out of  5
rating by Dawn Johnson
"Hey I had a truly great time with Jessica getting my renter's insurance. She is funny and efficient! She make the whole thing easy peasy! We made a payment to my car insurance and changed that to Auto payment plan. Then sorted the renter's insurance. She listened to my woes and laughed at my jokes all the while doing the job! Great!"
We responded:
"Hi Dawn, thank you for your glowing praise! I'm glad to hear that Jessica made your experience with getting renter's insurance enjoyable and efficient. It's great that she could assist with both your car insurance payment and setting up the auto payment plan while keeping things light-hearted. We appreciate your feedback and are here for any of your needs or questions. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Ann Ogren

August 19, 2024

5  out of  5
rating by Ann Ogren
"Amanda was able to get us set up with insurance plus she was able to answer other questions we had."
We responded:
"Ann, thank you for the wonderful review. I'm happy Amanda was able to assist you with setting up your insurance and answering your questions. If you need any further assistance, please feel free to reach out. - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Ron4fore Fore

August 15, 2024

5  out of  5
rating by Ron4fore Fore
"Great interface with agency on updating policy."
We responded:
"Thank you Ron! We appreciate your feedback!"
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Todd Boger

August 12, 2024

5  out of  5
rating by Todd Boger
"James Buss State Farm has been such a blessing to our family! In a time where everything is automated and voice recorded, it’s been great to have live agents who I can be on a first name basis with. They are all so responsive and have helped us save money by explaining on of our options when starting to add teenage drivers. Most of the time I just text them and they handle everything. Highly recommended them to all our friends and family."
We responded:
"Hey Todd, Thanks a ton for your awesome review! I'm really glad our team has been able to provide that personal touch and help you save money, especially with adding teenage drivers. It's great to know that texting us works so well for you. We appreciate you recommending us to your friends and family. If you need anything else, just let us know! - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Charity Thompson

June 26, 2024

5  out of  5
rating by Charity Thompson
"Great customer service! Amanda Buss is just phenomenal in every way!!! They truly know how to treat their customers and make you feel like family!"
We responded:
"Charity, you truly are family. Thank you for choosing our office! - James Buss - State Farm Insurance Agent, Lake Butler, FL"
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Evelyn Johns

June 5, 2024

5  out of  5
rating by Evelyn Johns
"Great c customer service from RICKY!!"
We responded:
"Thank you for your review Evelyn! Ricky always strives to go above and beyond to take great care of out customers. We appreciate you! "
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Graydon huff jr.

May 21, 2024

5  out of  5
rating by Graydon huff jr.
"I was well pleased with Mr Ricky at James bus State Farm Agency he was real attentive to my questions and he was a blessing to work with!. Thank you again!. Mr Huff."
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Dylan Harvey

May 16, 2024

5  out of  5
rating by Dylan Harvey
"Ricky was great! He managed to get my bill down $60! Thanks Ricky!"
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Sether Vilhauer

May 10, 2024

5  out of  5
rating by Sether Vilhauer
"James is always on top of all my Insurance needs. Extremely comforting knowing he will be there when needed! Highly recommend for all of your insurance needs!"
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Lisa Pozai

April 24, 2024

5  out of  5
rating by Lisa Pozai
"Great service, quick to respond to inquiries"
We responded:
"Thank you for the 5 star review Lisa! We appreciate you!"
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Corey Shank

April 23, 2024

5  out of  5
rating by Corey Shank
"Kayla was amazing! I recommend state farm to everyone"
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Clay Collins

April 17, 2024

5  out of  5
rating by Clay Collins
"Great insurance with great agents ready to help you. Had a really good talk with Ricky one of their agents and he’s was really helpful!"
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Jennifer Gosson

April 11, 2024

5  out of  5
rating by Jennifer Gosson
"I purchased a new vehicle and due to a miscommunication with the dealership, my insurance wasn't transferred. I reached out to my local agent and spoke with manager Ricky Nelson, and the issue was resolved in less than 5 minutes! Ricky was amazing to work with and explained the process and resolved it immediately! I have been a State Farm customer in NY and Florida for well over 10 years and have always had exceptional service!"
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Maria Sudduth

March 1, 2024

5  out of  5
rating by Maria Sudduth
"Kaila was great to work with! She was able to get us insured while overcoming difficulties in the process."
We responded:
"Thank you for your kind words, Maria! We're glad to hear that Kaila provided you with great service. If you ever need anything else, don't hesitate to reach out. We're here to help!"
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Stephanie Brinley

February 26, 2024

5  out of  5
rating by Stephanie Brinley
"I appreciate that, when I call, I always get Ricky on the phone. He's so helpful and knowledgable about my questions and concerns."
We responded:
"Thanks so much for the great feedback, Stephanie! Ricky is awesome and always eager to help our customers. We appreciate your business and your taking the time to leave this review. "
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Todd Harrison

February 21, 2024

5  out of  5
rating by Todd Harrison
"Great folks and great service. Integrity and urgency for all their customers. Highly recommend."
We responded:
"Todd, thank you for your positive feedback! We're delighted to hear that you've had a great experience with our team. Providing excellent service with integrity and urgency is our top priority, and we're glad to know that we've met your expectations."
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Richard Sanes

February 6, 2024

5  out of  5
rating by Richard Sanes
"Kaila's professionalism, knowledge, attention to detail, responsiveness and caring attitude have been exceptional - Gold Standard in every respect. Remarkable service!"
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Shauna Griffis

February 1, 2024

5  out of  5
rating by Shauna Griffis
"Wonderful customer service, prompt, thorough and friendly."
We responded:
"Thank you for the five-stars, Shauna! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Linda Boross

January 30, 2024

5  out of  5
rating by Linda Boross
"Ricky Norman was truly a pleasure to work with. I look forward to knowing I can go to him for any future assistance regarding insurance coverage!"
We responded:
"Thank you for the kind words Linda. We are blessed to have Ricky on the Buss Team!"
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Kendall Rowe

January 20, 2024

5  out of  5
rating by Kendall Rowe
"Ricky was helpful adding a family member to my quote. He made the process quick and simple. He’s also been a tremendous help answering any questions I have."
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Jeffrey Mathison

January 16, 2024

5  out of  5
rating by Jeffrey Mathison
"Ricky was AMAZING! He was very pleasant and helped me with my problem! Thank you, Ricky!"
We responded:
"Jeffrey, thank you for taking the time to review our agency and for your kind words towards Ricky. He is a valued member of our team with a passion for serving others. Please never hesitate to call, text, or email the agency. We look forward to serving you again soon. "
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April Spinek

December 20, 2023

5  out of  5
rating by April Spinek
"They have a amazing customer service and go above and beyond for all my insurance needs"
We responded:
"Thank you so much April! We love having you in the James Buss State Farm family! "
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Jessica Curley

November 30, 2023

5  out of  5
rating by Jessica Curley
"My experience today with Ricky at State Farm James Buss was top notch! He knows his stuff, he was transparent but not pushy, and he was overall a great person to talk to and do business with. Amanda & James - You guys have yourselves a keeper!"
We responded:
"Thank you, Jessica, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Ricky, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"